Case Study
TJX
AI-powered depalletizing for off-price retail distribution
The Challenge
Infinite Variability at Scale
TJX Companies, one of the world's leading off-price retailers, operates massive distribution networks processing millions of unique items. Because TJX sources inventory from wholesale closeouts and auctions, its distribution centers frequently encounter boxes that are seen once but never again. Mixed-SKU depalletizing sits at the center of that complexity: near-infinite box variation, high throughput requirements, and one of the highest injury risks in the warehouse due to heavy, repetitive lifting. This is exactly where legacy automation breaks down and where next-generation Physical AI begins to separate leaders from followers.
The Solution
Physical AI for Depalletizing
Dexterity deployed Physical AI-powered automation for depalletizing operations at TJX facilities. Dexterity uses advanced perception, force control, and real-time AI planning to handle the extreme variability of mixed pallets - different box sizes, weights, and orientations - at production speed.
The Results
A Compounding Advantage
By automating depalletizing with Dexterity, TJX gains consistent throughput across shifts while reducing injuries in that area of the warehouse. The AI adapts to new SKUs without reprogramming, handling the infinite variability that traditional automation cannot. As Physical AI scales across enterprise logistics, the gap between early adopters and late entrants widens.